Not The Model Customer

, , , , , , | Right | November 17, 2018

I own a hobby shop that sells plastic model kits, etc. One day a male customer came in and purchased a model of the Hindenburg (1930’s zeppelin).

The next day he returned and asked for his money back. I asked why? He stated when he opened the box it looked nothing like the box art!

I had to explain to him it was a model and that you made it!

Rhe-storei-cal Questions

, , , , | Right | November 17, 2018

Me: “All right, so, your total today is [total].”

Customer: “Even with the 40%?”

Me: “Um, well, the only thing that you got on sale today was this shirt and it was an additional 50% off the clearance price. We don’t have any shirts in the store today for 40% off.”

Customer: “And the other shirts?”

Me: “Those are full price today.”

Customer: “Why?”

Me: “Um… because they’re not on sale.”

Customer: “Why?”

Me: “They… they just aren’t. They’re selling at the full price. I don’t—”

Customer: “Never mind, I don’t want any of it.”

Don’t Do Drugs, Hers Specifically

, , , | Healthy Right | November 17, 2018

(I am a medical assistant in a family medicine clinic. We often have difficulty with refills for patients, but this was a memorable one. Note: the patient is elderly so I was trying to be really patient and understanding!)

Me: “Thank you for calling [Clinic]. How may I help you?”

Patient: “I need to find out which medications Dr. [Name] refilled at my last appointment.”

Me: “It looks she filled two: [Medication #1] was sent to your mail order pharmacy, and [Medication #2] was sent to your local pharmacy.”

Patient: “I didn’t need [Medication #1] refilled!”

Me: “I am sorry about that. Which medications are you needing refilled today?”

Patient: “All of them.”

(I start to go through her list.)

Me: “How about [Medication #3]?”

Patient: “I don’t need that one.”

Me: “How about [Medication #4]?”

Patient: “I don’t need that one, either.”

(This repeats several times.)

Patient: “I just need the ones I take regularly.”

Me: “Well, you only have two medications that you take daily, and [Medication #1] was filled last month. Are you needing [Medication #5]? I can refill that for you, though our records show you should have about ten months of refills at your mail order pharmacy.”

Patient: “I don’t know what that is. Just fill all of them for me!”

Me: “I don’t know which ones you are needing; it looks like you have refills on all of your regular medications.”

Patient: “Just ask Dr. [Name]. She’ll know what I need.”

Me: “I have your list in front of me, she won’t know more about what you need refilled than I do.”

Patient: “I’m trying to bake a pie. Just call me when you figure it out.”

Me: “Ma’am, I’m sorry but I don’t know how to help you as I’m not sure what you need.”

Patient: “Fine, I’ll call you back later. Try to figure it out for me.”

(This was one time, that while frustrating, I actually felt really bad that I couldn’t help her! She wasn’t particularly rude, just confused.)

They’re Discounting Your Explanation

, , | Right | November 17, 2018

(I work at a self-serve movie theatre, and as everybody knows, concessions can be pricey since theaters typically only make a few cents per ticket. Because of this, I get a lot of guests that make outraged comments about our prices, though we always offer the opportunity to sign up for a loyalty card to get them 10% off of each order. One day, a particularly bold guest is asking about the prices of concessions items.)

Guest: “How much is the popcorn?”

Me: “It’s [amount] for the regular with taxes, and fifty cents between each size. The drinks are the same.”

Guest: “Wow, that’s not too bad.”

(She walks around for a bit, then starts taking out different bags of popcorn from the warmers and inspecting each one closely and putting them back in. When this happens, we typically have to throw them away to prevent cross-contamination. She then approaches the concessions counter, earning the usual talk from my coworker.)

Guest: “Can I have a fresh one?”

Coworker: “Actually, since we’ve just opened, all of the popcorn in the warmers and the popper were made at the same time, just a few minutes ago. The ones from the warmers are probably better since they’re kept hotter than the popcorn in the popper.”

Guest: “I’m pretty sure that’s from last night. Give me a fresh one.”

(Rather than arguing, she makes her a fresh one, and the guest comes over to my cash.)

Me: “Hi! Do you have a loyalty card with us? It’ll give you 10% off your purchase.”

Guest: “Yes, I do!”

Me: *scans card* “That’ll be [total], please.”

Guest: “What? I thought you said it was [significantly smaller amount]!”

Me: “I’m sorry, I believe I said it was [correct amount]. If you’d like to switch this for a smaller size, I can definitely do that for you.”

Guest: “No, I’ll take this one. Are you sure you can’t make it cheaper?”

Me: “I’m sorry, I can’t do that.”

Guest: *suggestively* “I think you can.”

Me: “I’m sorry, I can’t. That’ll be [total].”

(She then glared at me, but proceeded to pay, anyway. During the movie, I noticed that she came out with a half-empty bag and walked right into the manager’s office — not even lower employees are allowed in without permission — while the door was closing behind a manager, to complain that the popcorn was burnt and that she wanted a new one, and also that the cashiers need to be better trained. My manager came out and told me all of this, and said that her popcorn wasn’t even burnt! Some people are so desperate for free stuff.)

Put Your Bags In The Euro Trash

, , | Right | November 17, 2018

(It’s October. I’ve just finished ringing up a customer’s order which comes to €60.)

Customer: “Do you have bags?”

Me: “Yes, we do. You can either get a small plastic bag for ten cents, a large plastic bag for twenty cents, or a canvas bag for €1.”

Customer: “No.”

Me: “Y-yes. We had to start charging a small fee for our plastic bags in April. It’s a negotiated environmental agreement with the trade association.”

Customer: “No.”

Me: “I am really sorry, but yes. All our stores now charge for plastic bags. We also sell pretty canvas bags for anything between €3.95 and €7.95, if you want something more fancy?”

Customer: “But it’s raining.”

Me: “Well, all your books are still shrink-wrapped. And as I said, I can sell you a plastic bag, and if you don’t like plastic bags I can offer you a canvas bag for €1.”

Customer: “But I just spent €60.”

Me: “Yes. But unfortunately, we still need to charge for our plastic bags. You can reuse them. If you put them in your coat pocket, you can just use them again next time, and then you won’t have to buy a bag every time you shop here.”

Customer: “Do you really think I will ever shop here again?”

(The customer left, without his books which he had just paid 60 for, and without his receipt.)

Page 1/4,60312345...Last