Annoying From The Opening Night

, , , , , | Right | April 24, 2018

(Our theater sends out letters reminding our members to book the remainder of their season tickets, a quarter of the way through the season. We often get calls from people who think we’ve deactivated or lost their membership because they booked the first three shows but received a you-haven’t-booked letter.)

Caller: “Hello, I got a you-haven’t-booked letter, but I saw Pete the Cat!*first show of our season* “So I have booked, and you guys lied! I SAW PETE THE CAT!

Me: “Yes, ma’am, you did see Pete The Cat; that letter just means that you haven’t booked the remainder of your season tickets. I’d be happy to help you with that now, if you’re ready.”

Caller: “I saw Pete The Cat, though! I’ve booked, and you guys lied!”

Me: “Yes, ma’am. You did book tickets for Pete The Cat. Would you like to see Sherlock Holmes?”

Caller: “Yes. But I wanted to come see it on opening night, and you guys never called me to let me reserve!”

(I explain that we don’t call every member when they don’t book a show. She doesn’t understand that, and wants us to call her before every show to see if she’s ready to book.)

Me: “So, would you like to see Sherlock Holmes? This is the last weekend, and I have plenty of space to get you in this Friday at seven.”

Caller: “Yes. Although, I still think you guys should have called me on opening night to see if I wanted to come.”

Me: “Sorry about that, ma’am. While I have you on the phone, would you like to book the rest of your season? I’d be happy to help you with that.”

Caller: “Yes. I want to come on all the opening nights!”

Me: “Perfect. I’ll book those for you and send you a confirmation email so you have something for your records.”

Caller: “Will you guys call to remind me? I don’t want to waste space in my calendar by writing these down.”

(I am now pulling my hair out.)

Me: “No, ma’am; that’s why I’m sending you the email with the dates and times you’ve booked for.”

Caller: “Well, I guess I’ll write them down. You guys should have a better notification system, though! I can’t be expected to remember the dates I booked!”

Me: “Sorry about that, ma’am. Have a great day.”

A Hot Slice Of Manners

, , , | Right | April 24, 2018

(I am working on a fairly busy day, and there is a line of customers. I have only been working in this store for a couple of weeks, and have just gotten used to the cash register and how to place orders for pizzas. I am also only 15.)

Me: “Hello! How are you today?”

Customer: “Fine.” *they proceed to give a very specific order and I put it into the system as fast as possible* “Also, we get a free pizza because it was messed up previously.”

(They show me their receipt from the previous week and show me the server’s name. It happens to be my name.)

Customer: “She was the most unintelligent person I’ve ever seen work here, and she could barely understand what we were saying! She was the most incompetent…” *now noticing my name*

Me: “Anything else for you today?”

Customer: “No. I’m glad to see they’re properly training their employees now. They must have known you needed extra help.”

Coworker: “Or you needed help with your manners; you have ordered a pizza and called in to complain for multiple weeks in a row. Now you can either give her the money and wait for your pizza, or get out.”

(I have never seen someone blush so much! They remained quiet and very polite for the rest of the transaction, and I haven’t seen them since!)

Flash With Anger

, , , , , , | Right | April 24, 2018

(I work for a company which captures people’s photos before they go on the attraction. We are entirely separate from the location in which we rent from. Often, we are dealing with thousands of people on a constant basis. They are placed into a waiting room and we’re tasked with capturing their picture in front of the green screen. Technically, nobody has to actually take the photo, but we try, anyway, because it’s drilled into our heads to capture as many as possible. However, it is entirely up the family, people, or group to actually have their photo done if they wish to. I am not one of those who takes the photos, I’m merely a salesperson who is tasked with showing the photos after the ride and selling it if the individuals want their picture. I am often busy showing numerous people their photos and taking the payments. A lady comes up to our sales desk.)

Customer: “Excuse me. I’d just like to know, what kind of flash do you use for your photos?”

(I don’t know much about the equipment in which we use, as I am just a sale’s supervisor. Further, I’m contractually obligated not to disclose the company’s equipment or procedures.)

Me: *busy, and rather distracted* “It’s just a flash, like every other flash used to take a picture.”

Customer: “But it was so bright and so sudden! Is it necessary?”

Me: “Of course! The picture would come out pitch black without it! I’ve seen it happen when our flash stopped working.”

(By this point, the lady releases how distracted I am, and proceeds to another one of our sales staff.)

Customer: “What kind of flash do you use here?”

Coworker: “I don’t know, I’m sorry.”

Customer: “It’s just that… I’m pregnant! That flash was so strong and so blinding! And I’m pregnant!”

(She’s holding her belly, and we assume she must be in her early term as she’s rather skinny.)

Coworker: “Miss, I can assure you that the flash is perfectly safe. It is not an xray; it’s simply a flash. Many new parents actually have their newborns take photos with flash. The light may not be the greatest things for their eyes, but your baby would not have been exposed to it.”

(The lady leaves us. We’re a bit surprised by her questioning and find it somewhat silly. However, I mention to my coworkers that it’s possible the lady has miscarried, or REALLY wants the baby and is genuinely scared that anything could mess things up. But this isn’t the end of things with this woman. After she deals with us, she goes upstairs to where we do stunt shot pictures. She waits in a long line-up to speak with the coworker there, who actually happens to be the manager.)

Customer: “Excuse me. I had a photo taken downstairs. I’m pregnant and that flash was really rough.”

Manager: “Oh, I’m very sorry about that. But the flash will not hurt your baby.”

Customer: *getting upset* “How do you know?”

Manager: “Miss, if you head outside, you’re exposing yourself to radiation from the sun. The flash has none. It is just light produced by electricity. Just like the lights from above us. I promise you, the baby is safe.”

Customer: “Well… you know, you should really tell everyone that the photo is not for security purposes! We thought it was! We wouldn’t have done it!”

Manager: “Miss, we have no time to explain to customers that it is not for security purposes. If you ask the staff taking your photo, they will tell you that it is just a souvenir shot. We are not allowed to mislead.”


Manager: “I am very sorry that you feel that way. Again, nobody ever told you that it would be for security purposes; we go through thousands of guests and have to keep the line moving. And I promise you, the baby is unharmed.”

Customer: “THIS IS UNACCEPTABLE! I would like to speak with the manager!”

Manager: “I am the manager. I do not know what you would like me to do for you.”

Customer: “Is there a phone number? Is there no one who can be reached so that we change the rules?”

Manager: “There is nothing to be done, as no harm as been done. Miss, with all due respect, I have to get back to my work. I can do nothing more for you but reassure you.”

(The lady stood there huffing angrily, while unfortunately the manager had no choice but to continue working and ignoring her. She eventually left, and there was no follow-up. But the entire situation was a new one for us, especially with how difficult it was for us to explain that the flash could not harm a baby or cause a miscarriage.)

Not Taking Account

, , , , | Right | April 24, 2018

(This customer is on his phone.)

Me: “Do you have a rewards card with us?”

Customer: *gives number*

Me: “I’m sorry, that number isn’t coming up; is there another I could try?”

Customer: *gives another number*

Me: “I’m sorry, that number isn’t coming up, either.”

Customer: *gets off phone* “What?!”

Me: “Neither of those numbers are coming up in our system.”

Customer: “Well, that’s not my problem, is it?! I’ve been coming here for 15 years!”

Me: *tries numbers again* “Sir, I’m sorry, but those still aren’t coming up.”

Customer: “Are you checking to see if I have an account?”

Me: “A rewards card, yes.”

Customer: “I don’t have one. I was on the phone, so I didn’t know what you were saying.”

Drastic About Plastic

, , , , | Right | April 24, 2018

(I work at a women’s clothing store. Like all other clothing stores, we have mannequins with some outfits displayed. We often have to take a piece of clothing off of a mannequin if that happens to be the last one of that size and a customer needs it. I am straightening things up on one of our display tables when I am approached by who I think is a customer. She is clearly angry and offended.)

Woman: “Excuse me, but there is a mannequin without a shirt. You need to fix that right now because it is inappropriate to be looking at!”

Me: *kind of scared because of the random outburst* “Uh, okay. I’ll check with a manager and figure out what top is supposed to be on it, then.”

(The woman storms off, muttering something about “pornography.” Then, she sits right on the bench outside of our store and stares in, clearly waiting for something to be done about this horrible thing. I go to check the planning binder and then pull the shirt from the rack. As I am getting ready to take the sensor off of the shirt, my manager, who is on the phone, looks at me.)

Manager: “You’re good to clock out. [Other Worker] is here now.”

Me: “All right. I’ll put this shirt on the mannequin on my way up. Some woman was offended by it.”

Manager: *into phone* “Hold on, [Other Manager].” *to me* “What?”

Me: “Some lady came in and told me that one of our mannequins doesn’t have a shirt and it’s highly inappropriate and we need to fix it now!

Manager: “Is she still here?”

Me: “Well, she’s sitting on the bench right outside of the store and staring in.”

Manager: *repeats it to the other manager on the phone and laughs* “No, let it sit there. I’ll get to it when I get to it. She can deal with it. If she complains again, I’ll put our most see-through bra on it.”

(I clocked out, did my bag and coat check, and as I walked out of the store the woman was STILL on the bench glaring at me.)

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