Coupons Worth Shouting About

| USA | Right | July 27, 2017

(About a year back, we had a coupon where customers could get $5 off of a concession purchase. It’s been nearly nine months since the promotion ended, and as per company regulation, the day the promotion ended, all copies of the coupon left in stock were meticulously collected and destroyed to insure that no more were accidentally given out, and the entire stand was triple-checked for any that might have slipped by, fallen under a register, etc. One day an older man walks up to me, reaches into his jacket pocket, and pulls out one of the coupons. It’s very clearly been sitting in his pocket for several months, and is crumpled and dirty.)

Me: “I’m sorry, sir. But this promotion actually ended several months ago.”

Customer: “What? No. They just gave this to me yesterday.”

Me: “I’m sorry, sir, but that’s not possible. The remaining coupons were all collected as soon as the promotion ended.”

Customer: *with a smug smirk* “But I just got this yesterday. Stop lying to me. Just give me $5 off my order, then.”

Me: “Sir, unfortunately I won’t be able to honor this coupon. It’s been expired for a number of months and our registers won’t even recognize it anymore.”

Customer: *in a taunting, sing-song tone* “Don’t make me scree-aaam.”

Me: “I’m sorry, sir, but there’s really nothing I can do.”

(To my shock and horror, the customer actually does let out a prolonged, over-the-top scream. Like right out of a horror film. Naturally, my manager comes running. I’m treated to several minutes of the man repeatedly claiming he “got the coupon yesterday,” and my manager repeatedly explaining that this was not possible and that he must be mistaken. We refuse to honor the coupon. As I’m wrapping up the transaction, about 30 second later…)

Customer: “Thanks for not taking my coupon, by the way! Pfft!”

Me: “Again, sir. I’m sorry but my hands are completely tied.”

Customer: “Come on! It’s just $5! Your manager isn’t here anymore! Just do it! I might just have to scream again if you don’t!”

Me: *fed up* “And I might just have to ask you to leave!”

Customer: “Fine! Be that way!”

(Thankfully, I haven’t seen “the screamer” since.)

That Doesn’t Settle It!

| AK, USA | Right | July 27, 2017

(At the vet clinic where I run the front desk, we require payment at time of service. I understand that some human medical institutions will bill the insurance company and then, if there’s any out-of-pocket items, they have a separate billing department settle the remainder of the transaction. But this isn’t a large multi-winged hospital, and that’s not how pet insurance works. A woman has been calling in several times a week and even showing up without an appointment because her dog is “very sick.” She changes her story every time we talk to her, and once she brought her dog in (in a panic) because it had the hiccups. At first we thought she was just an over-cautious dog-mom, which we understand, but at this point we’re all tired of the run around and waste of doctor’s time and resources.)

Doctor: “Okay, have a good day. The front desk can take care of your invoicing.”

Lady: “Great! Thank you, Doctor! You’re the best; we love you!”

Me: “Hey! Sounds like [Dog] did great today! I can settle your bill right over here.”

Lady: *suddenly less bubbly and exuberant* “Ooh, is it ok if you bill me?”

Me: “Well, unfortunately, that’s not something we can do—”

Lady: “We have insurance for her, so it’s not like I’m trying to rip you off.”

Me: “Oh, of course, but that’s not the issue. You see, we have many postings indicating our policy: Payment due at time of service.”

Lady: “Well, it’s just until tomorrow. I can pay tomorrow; is that okay?”

(At this point, I just want to say: “No, so figure it out” but this is customer service, so I see if we can bend the rules… just this once.)

Me: “Let me ask the doctor if we can work out some promissory paperwork, okay?”

Lady: “Oh, really? Can I go?”

Me: “Just wait a minute, okay? I’ll need you to fill out some paperwork if she approves it.”

(After a brief talk with the doctor, she says that we can delay payment, but the lab sample we are shipping to the labs in Seattle will not be delivered until payment is received. Thinking this a more than reasonable compromise, I head to the front to inform the client.)

Me: “Hey! So good news, we can delay payment until tomorrow bu—”

Lady: “Ooooooooooooh, thank yooooou! I love this place; you are all so great!”

Me: “Well, thank you, but also I have to let you know that your lab sample won’t be sent out until we receive that payment.”

Lady: “What?! Ugh, well, I can’t believe that. This is totally unacceptable.”

Me: *stunned by the sudden shift in attitude* “Well, I’m sorry you feel that way, but the doctors provide a valuable service and—”

Lady: “I just thought you all would rather help a poor dying animal than get paid! Ugh!” *storms out without paying*

Me: “Yeah, and I guess colleges should just give out doctorates free of tuition, too…”

Get That On Camera

| Stuart, FL, USA | Right | July 27, 2017

(Recently we’ve downsized our camera section to five cameras, since they’re low demand. A middle-aged couple is looking at the displays and I walk over to see if they have a question.)

Me: “Hi, can I answer any questions about any of these cameras?”

Wife: “No, we’re fine, thanks.”

Husband: “Yeah, I have a question; can you do anything better about these prices?”

(All the cameras we have are on sale right now ranging from $50-$100 off.)

Me: “I’m sorry, but there’s not much I can do about that since they are already on sale.”

Husband: “Well, I think they should be cheaper since you only have these to choose from. You used to have more here.”

Me: “You want a lower price because we have less cameras on display than before?”

Husband: “Yeah, I think that would be fair!”

Me: “Um, well, I don’t think I would be able to do that…”

Some Types Of Trouble Are Worth Getting Into

| | Right | July 27, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a crazy restaurant experience you’ve had? Let us know in the comments!

Guest: “Do your steaks come from a cow?”

Me: “Yes.”

Guest: “Are you sure?”

Me: “Yes, her name was Maybell and we all will miss her very much…”

Boss: *not laughing*

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Their Argument Is Groundless

ON, Canada | Right | July 27, 2017

(I am at a farm market that also offers pick-your-own pumpkins. After seeing a couple trying to sneak out without paying…)

Manager: “I’m sorry, but you have not paid for those pumpkins yet.”

Customer: “Well, they came out of the ground, so they should be free!”

(Needless to say, they did not get any free pumpkins.)

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